Privacy Policy
PRIVACY POLICY
Your privacy is important to us. All personal information collected is used only for our purposes as outlined below to improve the services offered to you and similar clients.
SECURITY OF INFORMATION
Our network and databases are protected from unauthorised access using current technologies, however you should be aware of inherent risks associated with the transmission of information via the Internet.
Should you not wish to transmit specific information across the Internet, the contact details shown provide alternative ways of providing information. For example, our telephone number enables you to make direct telephone contact with us.
DATA COLLECTED
PERSONAL CONTACT DETAILS
When you provide us with an email address, phone number or mobile phone number, we may communicate with you via one or more of those contact methods for the purpose of discussing any upcoming reservation you may hold, or for the purpose of communicating upcoming menu changes or additions, or special offers, or other information relevant to the services we provide to you. If we communicate with you on an automated basis in writing by email or SMS, we will provide the ability to unsubscribe or opt out of future similar communications.
ONLINE ORDERS (PICKUP AND RESERVATIONS)
By placing an order for collection or making an online reservation, through our online ordering platform, you agree to the terms below.
Order Privacy
When you place an order with us online, we request some personal information from you. This information includes your:
– name
– email address
– phone number
– delivery address
– credit card details
We use your information to:
– process your order
– provide you with an email receipt, and
– to process refunds (if required).
Payment is made securely via the payment service provided by third parties, and we do not store your credit card information.
By placing an order or requesting a reservation, you acknowledge that consent has been provided for us to collect and use the personal information described for the purposes mentioned. If you do not accept these terms and conditions, please do not place an order through the online platform.
PAYMENT / CREDIT CARD DETAILS
If you make a payment for any of our services made available online via our website, we use the globally-recognised Stripe secure payment service, or third party providers such as Abacus. Your payment details are provided securely to the payment provider and are never sighted or stored by us. Should you choose to save your payment details for the future, this information is stored securely by the payment provider, and is not visible to us.
E-MAILS AND ELECTRONIC FORMS
We will record your e-mail address only if you specifically provide it to us or send us a message. Your personal information will only be used for the purposes outlined above. Your email address will only be added to a mailing list if you indicate you wish to subscribe to a mailing list we offer.
When you choose to send us a completed electronic form that includes your personal details, we do collect personally identifiable information, such as name, mobile phone number and email address, and other contact or request details. The information collected by email or electronic forms will be used only for the purpose for which you provided it, and we will not disclose it without your consent, except where authorised or required by law.
WEBSITE ANALYTICS
You should be aware third party services offer recording and storing of visitor information based on your use of this website and the information contained within the website. We may use such third party services to view information about website visitors and the characteristics of these visitors. The level of information available to us will be limited to the information reported and provided by these third parties. We may use Google Analytics Advertising features and we therefore notify you of the following information specific to the services provided by Google Analytics. The Google Analytics Advertising Features we have implemented may include Demographics and Interest Reports, which may attempt to identify visitor age, gender, demographics and other characteristics as determined by Google Analytics. In order to provide such information Google uses “cookies” (such as the Google Analytics cookie and/or Google advertising cookies) which are used to provide the information in Google Analytics reports which may be made available to us. Please note you may opt out of use of these Google Advertising Features using tools made available to you online such as use of Ads Settings, Ad Settings for mobile apps, or any other available means including the Google Analytics Opt-out Browser Add-on available at : https://tools.google.com/dlpage/gaoptout/. We may also use Facebook advertising features or tools provided by other well known online services, which might include tracking ‘pixels’ which indicate whether various advertising activity has been successful. Any information collected will be limited to the data offered by these services as part of their marketing and advertising offers to small businesses.
BROWSING
When you browse this web site, the web server records your visit and logs the following information: the user’s server address, the user’s top level domain name (for example .com, .gov, .au, .uk etc), the date and time of visit to the site, the pages accessed and documents viewed, the previous site visited, and the type of browser used.
USE OF DATA COLLECTED
The data listed above is collected for the following purposes: web site and system administration, including monitoring to prevent security breaches enhancement of the web site to our clients’ needs, reservations management, customer service, and research and development.
No attempt is made to identify individual anonymous users or their browsing activities, except in the unlikely event that a law enforcement or other government agency exercises a legal authority to inspect ISP logs (eg, by warrant, subpoena, or notice to produce).